SiteStaffr: AI Receptionist with Free AI Chat for WordPress

Changelog

1.66.2 – 2026-10-23

• Fixed: an unusual email address typed by a visitor can no longer add a hidden copy to your reply when you tap their email on the leads page, in a conversation or in the new-lead email.

1.66.1 – 2026-10-23

• Fixed: an owner who canceled no longer gets a “your voice minutes run out before they reset” heads-up; the plan ends at the period end, so that warning was wrong.
• Fixed: the trial heads-up only says the site moves to the Free plan when it really will.
• Fixed: a crash while the weekly summary was being put together no longer loses that week’s summary.

1.66.0 – 2026-10-23

• Improved: the Blog Agent review page is built for a phone. Publish stays at the bottom of the screen, the page says nothing goes live until you press it, and it shows how the post can look in Google.
• Improved: the shared conversation page shows the person, their phone and email and what they asked first, then the conversation, and says when the link stops working.

1.65.0 – 2026-10-23

• New: a weekly summary email (Mondays, 8 AM) with conversations, leads, who is still waiting and what your agent couldn’t answer. On by default, skipped in a quiet week, counts only on the Free plan.
• New: a heads-up email before a trial ends (7 days and 1 day) and before voice minutes run out. Switch it off with “Warn me before it happens” in Settings.

1.64.0 – 2026-10-23

• New: when the assistant can’t answer, visitors see plain words and a way forward (send again, leave their details, or talk instead where voice works), in the chat window’s own style.
• New: if the assistant can’t answer at all, the chat opens on a screen that takes a message, with your phone and hours.
• Fixed: “Keep my plan” now explains when your plan has already renewed, instead of showing a generic error.
• Fixed: trial notes use your real trial dates, and trial and Free plan emails can no longer arrive twice.

1.63.1 – 2026-10-23

• Fixed: a chat saved twice at the same moment is stored once, so you get one lead email for it.
• Fixed: the “voice minutes used up” email can no longer arrive twice.

1.63.0 – 2026-10-22

• New: a redesigned chat window with five looks (Front Desk, Concierge, Workshop, Quick Sheet and Talk Now). Visitors can talk or type from the first screen, and switching between them keeps the conversation.
• New: Match my site reads your theme’s colors, font and corners, and the Chat Window screen lets you adjust everything with a live preview on your own home page.
• New: your visitor’s details appear only as they are saved, with one card to check them when the assistant asks. Long spoken answers show in full, with waves while the assistant speaks.
• New: when a trial ends, you get one calm note that your agent still answers by text.
• Improved: emails about your site now come from SiteStaffr in a cleaner layout and carry your own brand color, logo and name.
• Improved: a voice chat left on mute checks in after 30 seconds and ends after a minute, offering to keep going by typing.
• Fixed: a slow server can no longer hold up saving a text chat.
• Fixed: the Dashboard and Usage & Billing agree on whether your voice minutes will last.
• Existing sites keep their current chat window until the owner saves the new controls.

1.62.0 – 2026-10-21

• New: a clearer Usage & Billing page. Your plan, voice minutes left and what your assistant brought in come first, with one chart that shows whether your minutes will last and what used them.
• New: when voice minutes are running short, Usage & Billing offers the right number of extra minutes to keep voice answering.
• New: the page your lead email opens shows the people waiting one at a time, with call and email buttons and Mark followed up. You can add it to your phone’s home screen.
• New: Conversations has three simple filters (All, Waiting, Followed up), a search that finds names, phone numbers and emails, and a cleaner conversation page.
• New: mark a question on the coaching list as “Not needed” and it stays off the list.
• Improved: you can now write more custom instructions for your agent (2 on Starter, 5 on Business, 10 on Pro and during the free trial), and each one can be up to 500 characters.
• Improved: Usage & Billing shows the price you actually pay.
• Fixed: the coaching list no longer flags questions your assistant already answered, such as your business name or website.
• Fixed: the setup wizard fills in your Business Name, and hand-added facts no longer count as a Knowledge page.
• Fixed: moving up a plan shows a single renewal date.

1.61.0 – 2026-10-20

• New: the Dashboard report card shows the topics visitors asked about and the questions your assistant could not answer, with a button to add an answer.
• New: print or save the Dashboard report as a one-page PDF in your business’s name.
• New: a Waiting list with phone and email links and Mark followed up on each row.
• New: a header at the top of every SiteStaffr page with your status and the number of people waiting.
• New: a Your agent column on the Dashboard with a voice minutes circle.
• Improved: text chats now count in your usage records.
• Fixed: voice sessions can no longer be billed to your minutes by anyone but your own site.
• Fixed: Knowledge sync no longer fails on Elementor pages.
• Fixed: older leads no longer drop off the Dashboard follow-ups.

1.60.0 – 2026-10-16

• New: a clearer Dashboard. Call-back slips lead with the phone number, Followed up can be undone, Activity shows a full history with names, and Agent Health lists problems first.
• New: during a voice call, the button shows whether the assistant is listening, thinking or speaking.
• New: a 2:34 setup video on this page, plus a “How do I set it up?” FAQ.
• Fix: Spanish-speaking callers can leave a phone number and email by voice, including numbers said in groups.
• Fix: a spelled-out email is saved whole, and a caller repeating their saved number is simply confirmed.
• Fix: the voice assistant no longer switches language when a caller says one stray word.
• Fix: in long voice calls the assistant remembers what was said earlier, and it always gets a way to reach the caller.
• Fix: a form filled in by text chat now shows its finish message.
• Fix: four button icons showed as a microphone on the page.
• Fix: the Neon style’s tooltip is readable on bright colors.
• Security: removed an old voice connection route the widget no longer used.

1.59.4 – 2026-10-13

• New: after your first lead, the SiteStaffr Dashboard asks once if you’d review us on WordPress.org.
• Fix: Reset to Fresh Install keeps a staging site connected to staging.
• Fix: voice forms ask the visitor to check their details before finishing.
• Fix: business names are saved with capital letters.
• Fix: a note for your team now appears in the lead email and recap.
• Fix: text chat after a finished voice form starts with an empty details card.
• Fix: the details card only highlights a field when its value actually changes.

1.59.1 – 2026-10-13

• Fix: the assistant finds your pages again when a question’s exact words are not on them.
• Fix: text chat keeps showing the assistant’s reply if something on the page goes wrong.

1.59.0 – 2026-10-12

• Fix: voice form buttons keep collecting details after the greeting.
• Fix: a note for your team no longer gets saved into the visitor’s name.
• Fix: the voice assistant saves an email once, even with capital letters.
• Fix: paid sites keep text chat when voice minutes run out.
• Fix: copying a button’s shortcode copies the whole shortcode.
• Fix: on phones the chat window fills the screen, stays above the keyboard, and closes only from its close button.
• Changed: clearer setup messages when connecting fails, with a link to the setup video.
• Changed: the Chat Window settings are the same for every preset. A preset fills in starting
  values, your own changes stay yours when you switch presets, and “Reset to preset” brings back
  the preset’s look.
• Changed: every color setting in the chat window now shows, whatever style you pick.
• Fixed: the chat window always uses your brand color from Settings > Brand. With the Neon style
  on the chat button, the chat window could take the button’s glow color instead, even black.

1.58.3 – 2026-10-11

• Fix: a long button label stays inside the page on phones.
• Changed: the button preview is wider and shows a long label wrapping the way it does on your page.

1.58.2 – 2026-10-11

• New: the glow works with any button or chat bubble style, not only Neon. Turn it on with the Glow switch.
• Changed: a button’s Opening message box is full width and grows with the text.

1.58.1 – 2026-10-11

• Fix: a button placed with the shortcode lines up with the page text instead of the left edge of the window.
• New: a Fill switch for buttons. Picking Outline turns it off and sets the label to the border color; you can change either afterward.
• Fix: a named button’s Size box shows the saved size, and sizes edited there reach the page.

1.58.0 – 2026-10-11

• New: the Free plan. When a trial ends or a paid plan is canceled, your agent keeps answering by text, up to 50 AI conversations a month. Your SiteStaffr screens show a Free badge, this month’s count and a Restore full access button, and you get one email a month if visitors were shown your contact form because the limit was reached.
• Changed: you name a new button in a SiteStaffr dialog instead of the browser’s prompt box.
• Changed: the notice that voice minutes are used up shows on SiteStaffr screens only.
• Fix: Blog Agent topic suggestions and AI Visibility explain why a request was refused instead of showing an error code.
• Fix: the business profile no longer says authentication failed when the real reason was a plan limit.
• Changed: Knowledge Mode options now describe what each mode does without recommending one.
• Changed: the short business summary is called “Agent Summary” everywhere in the admin.
• Fix: page titles with “&” show correctly on the Knowledge tab.
• Fix: the warning about changed pages reads correctly when one page has changed.

1.57.0 – 2026-09-27

• New: Settings > Brand – set your brand colors, logo and a square icon once. Your chat button,
  chat window, lead emails and blog images use them, and each place can still be set on its own.
  Your brand colors appear as one-click choices in every color picker.
• New: Chat Window settings with four presets – Refined, Signature, Airy and Bold – and controls
  for the header, business initial or icon, message styles, background (including a Brand wash),
  corners, font (“Match my website”) and labels, with a live preview. You can also pick your own
  colors for the header and messages.
• Changed: your brand color runs through the whole chat, and text on it switches between black
  and white automatically so it is always easy to read.
• Changed: lead emails come in your brand color and match your chat window.
• New: in the Neon style, set the icon’s glow separately from the outline’s. Choosing Neon turns
  your widget’s color into the glow, and switching back turns it into the fill again.
• Fixed: choosing a widget style no longer replaces the colors you picked.
• Improved: the tooltip next to the chat button uses your brand color in every style.
• Fixed: the chat button’s hover effect now works while the welcome tooltip is showing, and in the
  Neon style it uses the hover color you picked.
• Fixed: some themes and page builders restyled the chat’s buttons and message box. The widget now
  keeps its own look on those sites.
• Fixed: the “voice AI minutes have been used up” notice stays closed once you close it, and no
  longer appears on sites whose voice is not limited.
• Fixed: several contrast and readability fixes in the Neon style and the chat window.

1.55.0 – 2026-09-26

• Changed: the form now opens as a pop-up sized to the screen instead of being squeezed into
  whatever column it sits in, and it scrolls inside itself so a long form always reaches its
  last question.
• Changed: the form takes the look of the button that opened it – its color on the heading and
  the border, and the full neon treatment when that button uses it. Nothing to set up.
• Added: Guided Forms. A form is a set of questions your agent asks one at a time — a name, a
  date, an address, whatever you need. Forms have their own tab under Widget & Button, with a
  list, create, duplicate and delete, and a count of which buttons use each one. Several buttons
  can share the same form, and a button edits the form it points at without taking you away from
  the button.
• Added: Ten question types — Name, Email, Phone, Website, Business name, Address, Date, Number,
  Choice and Custom text. The type does the work: it decides how the agent asks, whether it reads
  the answer back on a call, and how the answer appears on screen. Picking “Email” is the whole
  setup for an email question.
• Added: Date questions accept “next Tuesday” or “the 3rd” without making the visitor say it as a
  calendar date. Choice questions carry their options, so the agent can never offer something you
  do not do. Address can be set to city only.
• Added: Drag questions up or down to change the order the agent asks them in (or use the arrow
  keys on the handle).
• Added: A Choice question names its options when the agent asks, and shows them on the form.
  Long lists, like the 50 US states (up to 60 options), are matched rather than read aloud: say
  “FL” and Florida is saved.
• Added: Dates are saved as real dates: “tomorrow” or “next Tuesday” becomes the calendar date,
  worked out from your site’s own date. Numbers are saved as digits, and a Choice only ever saves
  one of your options.
• Added: Anything a visitor asks the agent to pass on to your team is saved on the form’s
  free-text question, so it reaches you.
• Added: Each question can be required or optional, and you can set what happens when a visitor
  asks something off-topic, plus your own wording for the opening message and the “you’re all
  set” panel. All of that is tucked behind one “Wording and behavior” section that starts closed
  — most people will never need to open it.
• Changed: A working form needs no written instructions at all. The instruction box is still
  there for anything unusual, but a normal setup never has to open it.
• Changed: Every button you already have keeps working with nothing to do. One that collected
  details becomes a form of the same name, asking for exactly what it asked for before.
• Changed: whether a button collects anything is now a switch, and the form list shows your forms
  and nothing else.
• Fixed: The “you’re all set” panel used to tell your visitors that our team would get their
  voice agent live. That was our copy in your widget. It now says something that fits any
  business, and you can replace it with your own.
• Fixed: A form that renames its fields is counted as a lead properly. One collecting “work
  email” and “mobile” took a complete lead and recorded nothing.
• Fixed: your plan’s included voice minutes were read from a stale table in four places, so the
  header could say “of 700 minutes” while the usage screen said “of 600” for the same plan.
  Starter reads 100 minutes and Pro 600, matching what is sold.
• Fixed: a bad billing period could show a cycle years long, which made the usage chart
  unreadable.
• Fixed: on a voice call, the agent no longer hangs up right after asking “Is there anything else I
  can help with?”, and a goodbye with one more sentence after it still ends the call.
• Fixed: a website address said out loud (“tek support dot net”) is saved as a real address, and
  the visitor is never asked to repeat or reformat it.
• Fixed: the closing line no longer says the team will reach out “about your reason”.
• Fixed: sites exempt from usage limits no longer show only a contact form when their minute counter reaches zero.
• Fixed: sites exempt from usage limits keep the voice option when their minute counter reaches zero.
• Improved: the voice agent returns a visitor’s greeting.
• Fixed: the voice agent asks the visitor to confirm their phone number or email after reading it back.
• Fixed: the voice agent no longer asks visitors why they are reaching out after they have already said so.
• Improved: voice conversations respond faster when a visitor gives their name or contact details.
• Fixed: voice conversations no longer get stuck listening after the visitor has finished speaking.
• Fixed: voice conversations now always end with a spoken goodbye before the call closes.
• Fixed: visitors no longer see a technical error message during some voice conversations.

1.54.1 – 2026-09-15

• Fixed: accounts that are not metered no longer see a low-balance warning, or an offer to buy
  minutes they do not need. The warning said voice would pause when the balance ran out; on
  these accounts it never does, and the “Next Reset” date on Usage & Billing now reads
  “Unlimited” rather than naming a day nothing happens on.
• Fixed: the button settings no longer say a button collects email by default on every
  channel. Text chat asks for name, phone and email; a voice call asks for name and phone and
  asks for email only if the caller would rather not give a phone. Add the fields to a button
  to collect all of them every time.
• Fixed: the setup wizard no longer promises to teach your AI “everything about your
  business”. It reads your main pages to start, and you can add more pages anytime under
  My AI Agent.
• Added: the last setup screen links to what your AI learned, and the Knowledge page shows
  how many of your pages it has read (for example “12 of 38”) instead of a bare count.
• Added: the dashboard tells you when your AI has read fewer than half of your pages, so it
  can’t answer questions about the rest. You can dismiss the reminder; it comes back only if
  more pages go unread.
• Fixed: removed an old behind-the-scenes action that could rewrite your business summary and
  profile from pages your agent had not re-read. Everything you can press already reads your
  pages first, so nothing you use day to day changes.
• Added: the Detailed Business Profile screen now tells you when pages have changed since your
  agent last read them, the same way Settings already did for your Agent Summary. Pressing
  “Update from my website” reads those pages before it rewrites anything.

1.54.0 – 2026-09-15

• Added: when you connect your site to SiteStaffr, it can now prove the site is really yours.
  SiteStaffr shows your site a one-time code and then checks that your site displays it back.
  There is nothing for you to copy, paste or set up, and it happens during setup in about a
  second.
• Fixed: until now, whoever registered a web address with SiteStaffr first kept it, even if they
  did not own the site, and the real owner had no way to claim it back without contacting us.
  This release is the part of that fix that lives in the plugin.
• You will not notice any change yet. The check stays switched off on our side until enough
  sites are running this version, because a site on an older version cannot answer the request.

1.53.19 – 2026-09-14

• Fixed: an update that does not finish copying can no longer take your whole site down.
  WordPress installs a plugin by deleting the old files and copying the new ones in, and puts
  the previous version back the same way if that fails. Neither step is all-or-nothing, so a
  server that runs out of disk space or time partway through could leave SiteStaffr
  half-replaced — and the site then showed “There has been a critical error on this website”
  instead of loading. Not just the SiteStaffr features: the whole site, including pages with
  nothing to do with the plugin.
• SiteStaffr now checks its own files are present before it starts. If any are missing it stays
  switched off and shows a notice in your dashboard naming them, while the rest of your site
  carries on working normally. Reinstalling the plugin over the top repairs it. Your settings,
  conversations and leads live in the database and are never touched by this.
• The check runs once after each update rather than on every page load, so it costs your
  visitors nothing.

1.53.18 – 2026-09-11

• Fixed: Your site now reports one steady web address to SiteStaffr, so a connection that worked on one page load cannot quietly fail on the next. Some hosting setups hand WordPress a plain http:// address on some requests and a secure https:// one on others. SiteStaffr treated those as two different sites, which caused intermittent authorization failures: 500 of them in a single week across two sites. The address is now taken from the one saved in your WordPress settings, so it stays the same on every request. Multisite, subdirectory installs and a fixed site address in wp-config all continue to work as before.
• Fixed: Two related problems inside the plugin itself. A security token could be issued under one form of your address and then rejected when checked against the other, and a page served from cache could keep handing out the old form of the address long after the fact.

1.53.17 – 2026-09-10

• Added: A recap now tells you when a contact detail is in doubt. If the last email address a visitor gave is not the one that ended up on the record, the recap opens with “Please check the email address before replying” and points you to the conversation. It only flags the disagreement: nothing changes the contact detail itself, and your leads list, CSV export and Salesforce records are left exactly as they were.
• Changed: The safety net that picks up a contact detail the agent heard but never saved now runs on every conversation, not only on conversations started from a button with its own fields. An ordinary chat or call can now have a dropped name, phone number or email recovered from what the visitor actually said. It still only ever fills in a blank, so a detail that was captured is never overwritten.

1.53.16 – 2026-09-10

• Changed: You now choose which of your brand colors leads a blog featured image, instead of it being whichever swatch you typed first. Each color swatch has a “Dominant” option, and a “Balanced” option leaves no single color leading. Before, the first swatch in the list was the dominant one and the rest were accents, which was only mentioned on the “Use my brand colors” switch and could not be changed without deleting every swatch and entering them again in a different order. Your choice is saved as the color itself rather than its position, so adding or removing a swatch never moves it, and recoloring the swatch you marked keeps it marked. If you have not set this, nothing changes: your first swatch stays dominant, and the screen now shows you that.

1.53.15 – 2026-09-07

• Fixed: If a reply fails to come back, the chat now says so and invites you to send the message again. Before, a turn that came back empty looked exactly like a finished one: the typing indicator simply disappeared and nothing arrived, with no way to tell that anything had gone wrong. On one conversation a visitor gave their phone number, saw no reply, and left, and the enquiry was never recorded as a lead.

1.53.14 – 2026-09-07

• Fixed: On voice calls the agent stays in the language the visitor is speaking, English included. A reminder attached to every knowledge lookup and every internal step was worded in a way that told the agent English was not its reply language, so an English speaking visitor could get answers in Spanish or French and had to keep asking for English.

1.53.13 – 2026-09-06

• Added: The voice widget now says “Connecting to AI Assistant…” while a call connects, so visitors are told they are speaking to an AI even on sites that have renamed or hidden the tooltip.

1.53.12 – 2026-09-06

• Added: The chat panel header now carries an “AI assistant” line beneath your business name, so visitors can see what they are talking to.

1.53.11 – 2026-09-01

• Fixed: “Check again” on the Updates screen now really does check for a new SiteStaffr version. It was only ever consulting a copy of the release details that is kept for twelve hours, so if your site happened to refresh that copy shortly before a release came out, the update stayed hidden until the next day and there was no way to ask for it sooner.

1.53.10 – 2026-08-31

• Fixed: Once the agent has taken a visitor’s details, it stops asking for them. On a voice call it had taken a name, a phone number and an email, confirmed all three, and then asked for contact details three more times, at one point offering a choice of “phone or email” while already holding the phone. Details it has are now treated as settled and closed for the rest of the conversation, and when a visitor asks for a follow-up on something new the agent simply notes it rather than starting to collect all over again.

1.53.9 – 2026-08-30

• Fixed: On voice calls, any extra field your button collects beyond a name, phone and email now saves and appears on screen. A business name or a website address was being asked for, answered, and then quietly discarded. Text chat was never affected.

1.53.8 – 2026-08-30

• Fixed: A detail the agent has already heard is no longer lost if the visitor hangs up before confirming it. When a conversation ends with fields still empty, the transcript is checked once for anything the visitor actually said.
• Changed: On voice calls the agent now only reads back a phone number or an email address. Names, business names and other details are taken down and acknowledged as you go, which makes the conversation shorter and removes the moment where an answer could be lost.

1.53.7 – 2026-08-30

• Maintenance: packaging release, with no functional change since 1.53.6.

1.53.6 – 2026-08-30

• Changed: A button that collects details now opens by asking its first question straight away, instead of saying it is about to ask. The question is built from the first field you declared.

1.53.5 – 2026-08-30

• Added: A button that starts by collecting details now has a sensible opening message of its own, so it no longer opens by asking how it can help when it is there to take a few details. Write your own under Widget & Button to name what the form is for.

1.53.4 – 2026-08-30

• Fixed: completes the 1.53.3 voice fix. The browser was not being told which stage the conversation started in, so a collecting button’s voice call still behaved as though it were just greeting.

1.53.3 – 2026-08-30

• Fixed: A button set to start by collecting details now does that on voice calls too, not only in text chat, and it speaks its own opening message instead of your site’s general greeting.

1.53.2 – 2026-08-30

• Fixed: A button placed with the older persona="..." spelling of the shortcode now uses that button’s settings in the browser too. It was reaching the AI correctly but falling back to your default button on the page itself, so any extra fields it collects and its own opening message were ignored.

1.53.1 – 2026-08-30

• Added: A button can now start the conversation by collecting the details it asks for, instead of waiting for the visitor to ask a question first. Turn it on under Widget & Button, in “What this button collects”.
• Added: A button can have its own opening message, so a button built for one job no longer opens with your site’s general greeting.
• Fixed: A button that collects details beyond a name, phone and email now tells the …